Get back to designing.

1. Complete your trial registration or purchase in the Billiards Innovations Hub.
2. Check your email for your individual license key and activation instructions.
3. Install the Windows software from the Hub, connect to the internet, and enter your key in Cue Designer Pro.

Each license is for one computer. The 14-day trial starts at activation; the seven-day pass starts at purchase.

Check Windows requirements before installing.

Check the inbox and spam or junk folder for the email address you used to register or purchase. Confirm that the registration or checkout completed.

If you still cannot find the message, email support with your name, account email, and order reference if you have one. We can help investigate; do not purchase another license just to recover an email.

Confirm that you are connected to the internet and are entering the key from your activation email. Seven-day and quarterly licenses require Cue Designer Pro version 1.0.45 or later.

If the issue continues, send support your software version, Windows version, and the exact error message or a screenshot. Do not send your password. Contact support before moving a one-computer license to a different PC.

Monthly, quarterly, and yearly subscriptions renew at their selected billing interval until canceled. Internet access is required for subscription renewal. Monthly and yearly access can be used offline through the paid billing period; reconnect to renew access.

The seven-day pass does not automatically renew. The full version provides permanent use of the purchased version and works offline after activation. Future major-version upgrades may have separate eligibility requirements.

Use your existing Billiards Innovations account for the subscription you purchased. If you cannot find the subscription controls or need help with a billing issue, contact support with your account email and order reference.

This support page does not change or cancel a subscription.

1. Purchase the pack using the same account as your software license.
2. In Cue Designer Pro, open My Purchased Asset Packs and refresh your purchases while online.
3. Install your pack, then close and reopen the program.

If a pack is missing, check which account was used for the purchase and contact support with your order reference.

Visit the Cue Designer Pro Hub at Billiards Innovations. New trial users select “Try free for 14 days” and provide first name, last name, email, and a password. Existing customers can sign in with their current account.

Complete registration before downloading. The installer alone does not provide a license; activation requires your trial or paid key.